FAQs
Order Cancellations
- Can I cancel my order if it has already been dispatched?
- What are my options if I no longer want the order that has been dispatched?
- What should I do if I decide to return the product?
- How do I know if my order has been dispatched?
- How can I track my dispatched order?
- What happens if I refuse the delivery of the dispatched order?
Shipping and Address Changes
Refunds
- Are there any conditions for the 40% refund?
- Can I choose the 40% refund option after starting a return?
- What should I do if I want to return the product anyway?
- How does the 40% refund option work?
- How long does it take to process the 40% refund?
- How can I request the 40% refund option?
Tracking Returns
- Which carriers can I use for returns?
- What should I do if my return tracking number shows the package hasn’t been delivered?
- Can I send my return without a tracking number?
- How can I track my return shipment?
- How can I get a return tracking number?
- What should I do if my return package is lost in transit?
Order Information
- Can I change the shipping address after I place my order?
- What should I do if my order is missing an item?
- Can I add more items to my order after it’s been placed?
- What do I do if I didn’t receive a confirmation email after placing my order?
- What happens if my order is delivered to the wrong address?
- Why is my order taking longer to arrive?
Returns
- What should I include in my return package?
- Who pays for the return shipping?
- What should I do if I returned my order but haven’t received a refund yet?
- What is your return policy?
- What if the product I received is damaged or incorrect?
- Can I exchange a product instead of returning it?
How to Use Leanix
- How should I use Leanix?
- What should I do if I miss a dose?
- How long should I use Leanix to see results?
- When is the best time to take Leanix?
- Can I take Leanix with other supplements or medications?
- Should I consult my doctor before using Leanix?